Taking Your Management System to the Next Level - ISO 2.0

This 2-day course reviews the ISO requirements that deal with planning, risk and the responsibilities of leaders within a hospital. This course is for top leaders, managers, quality and risk department individuals and for developing new leaders in an organization.

Taking Your Management System to the Next Level (ISO 2.0) is a 2-day course that reviews the ISO requirements that deal with planning, risk and the responsibilities of leaders within a hospital. This course will show hospital leadership why a management system is for more than just managing accreditation. This course will take an in-depth look at leadership roles and responsibilities regarding a hospital's management system. This is a basic course designed to train Healthcare professionals in the principles and requirements of DNV’s approach to hospital accreditation. This course is taught in a manner compatible with the ISO 9001 Standards & the NIAHO® Requirements.

Who Should Attend:
This course is for top leaders, managers, quality and risk department individuals and for developing new leaders in an organization. 

Course Highlights:
  • High level review of ISO 9001:2015 requirements as they relate to leadership
  • Evidence based decision making
  • Compliance vs. continual improvement
  • QMS used to manage the organization & not just accreditation
Documents needed for this class:
  • Strategic plan or parts of 
  • Copy of a Management Review agenda 
  • One set of minutes from management review (each group could have a different set) 
  • Scorecard/dashboard 
  • Management review data Policy or procedure for management review if you have one (not required)

Class Hours:
8:30 a.m. - 5:00 p.m.

Cancellation, Transfer, Substitution, and "No-Show" Policy:

  • More than 30 days to the start date of the course, a registrant may: 

    • Request to cancel a registration and receive a full refund, or
    • Request to transfer to a different class at no charge. 

  • 15-29 days prior to the start date of the course: 
    • Request to cancel a registration and receive a 50% refund, or
    • Request a transfer to a different class and remit a $100 fee to process a transfer.

Less than 15 days prior to the start date of the course (including no-shows on the day of the course), no refunds or transfers are provided.

Substitutions (another person replacing a particular registrant in a course) are permitted at any time without additional charge.

Should DNV cancel a scheduled course, our liability to course registrants is limited to the amount of the course fee. The registrant would then have the option of a full refund or transfer to an alternative available course (transfer fee is waived in this situation). We recommend that registrants wait until the course date is less than 30 days out before making travel arrangements.

Healthcare Course Offerings

Intro to DNV and NIAHO®

Designed to train Healthcare professionals in the principles and requirements of DNV’s approach to hospital accreditation

Managing Risk in Your Hospital Proactively

Provides the fundamental concepts, techniques, and applications for a practical, pro-active approach to improving safety, managing risks, controlling loss and maximizing opportunities

Comprehensive Accreditation

Designed to as a high-level review of NIAHO requirements and ISO 9001 standard with a focus on process-based internal audits.

ISO Foundation for Healthcare

This is a basic course designed to train healthcare professionals in the Quality Management principles and requirements included in the ISO 9001 Quality Management System Standard.

Intro to DNV and NIAHO®

This 2.5-day course is a basic course designed to train healthcare professionals in the principles and requirements of DNV's approach to hospital accreditation. This training course includes an in-depth review of the survey process, an overview of the NIAHO® Requirements and Interpretive Guidelines, as well as the DNV culture and philosophy.

Intro to DNV and NIAHO® for Critical Access Hospitals

This 2.5-day course is a basic course designed to train critical access hospital professionals in the principles and requirements of DNV's approach to hospital accreditation. This training course includes an in-depth review of the survey process, an overview of the NIAHO® Requirements and Interpretive Guidelines, as well as the DNV culture and philosophy.